1. Introduction

At Your Coach Cayman ("we," "our," or "us"), we are committed to safeguarding the privacy of our clients and visitors.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our tennis and pickleball coaching services.

This policy is in compliance with the Cayman Islands Data Protection Law, 2017 (the "DPL"), which ensures the protection of personal data and sets out the principles governing its use. By using our services, visiting our website, or interacting with us, you agree to the terms of this Privacy Policy.

Please read this Privacy Policy carefully, as it contains important details about how your personal data is managed and your rights under the DPL.

2. Information We Collect

We collect personal information that you provide to us directly in the course of engaging with our services.
This may include:

Personal Identification Information: Name, contact details (email address, phone number), and mailing address.
Payment Information: Credit card details, bank account details, or other payment information for processing your bookings and payments.
Demographic Information: Age, gender, and other demographic details relevant to our services or business needs.
Booking Information: Information regarding coaching sessions, such as dates, times, and preferences.

We do not collect health or medical information, but we may collect details necessary for the proper provision of our services (e.g., scheduling preferences, availability, etc.).

In addition to the information you provide, we may collect certain technical data when you interact with our website.
This data includes:

IP addressBrowser, typeDevice, typePages, visitedReferral, sourceDuration of visits

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: We use your data to deliver tennis and pickleball coaching services, including booking and scheduling sessions, processing payments, and ensuring you receive the coaching you request.
To Communicate with You: We may use your contact information to communicate about upcoming sessions, promotions, events, and changes to our services. This may include email newsletters, updates on new coaching programs, and marketing offers.
To Improve Our Services: We analyze customer feedback and service usage to improve our coaching offerings and website functionality.For Legal and Compliance Purposes: We may use your data to comply with applicable laws, regulations, or legal processes, such as addressing any requests from regulatory bodies or resolving legal disputes.

4. How We Share Your Information

We take the privacy of your personal information seriously and will not share it with third parties except under the following circumstances:

Service Providers: We may share your personal information with trusted third-party service providers who assist us in running our business.
These may include payment processors, website hosting providers, email marketing platforms, and customer support tools.
We ensure that these third parties adhere to strict data protection standards.
Legal Requirements: We may disclose your personal data when required by law, regulation, or legal process, such as in response to a court order, subpoena, or request from government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership of your personal data.
Business Partners: If we partner with third-party businesses or sponsors for events or promotions, we may share your information with those partners in order to provide the services or products you have requested, but only with your consent.

We will not sell, rent, or lease your personal data to any third parties for marketing purposes.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. We will not keep your personal information for longer than is necessary.

When we no longer require your personal data, we will securely dispose of it in accordance with applicable laws.

6. Security of Your Information

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of physical, electronic, and procedural safeguards to protect your data, such as:

Secure servers and encryption for storing personal and payment dataRestricted access to personal data for authorized personnel onlyRegular security audits and risk assessments to ensure compliance with data protection regulations

However, no system can be completely secure, and while we take all reasonable precautions, we cannot guarantee the absolute security of your personal data.

7. Your Rights Under the DPL

Under the Cayman Islands Data Protection Law, 2017, you have certain rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you. We will provide you with a copy of your data, along with details about how it is processed.
Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure: You may request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.
Right to Restriction: You may request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of your data or object to its use.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with the timeframes set by the DPL.

8. How We Protect Your Data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Access Controls: We restrict access to your personal data to employees or contractors who need to know that information in order to provide our services.
Data Encryption: We use secure encryption technology for storing and transmitting sensitive data, such as payment information.
Regular Monitoring: We monitor systems regularly to detect any potential security vulnerabilities and to ensure compliance with security practices.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. When we make significant changes, we will notify you by email or via a notice on our website. You are encouraged to review this Privacy Policy regularly to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise any of your rights under the DPL, please contact us:

Your Coach CaymanEmail: info@yourcoachcayman.comWebsite: www.yourcoachcayman.com

We are committed to ensuring that your personal data is handled in a transparent, secure, and responsible manner.